Homestar is committed to providing quality services to you and this policy outlines our ongoing obligations to you regarding how we manage your personal information.

What is Personal Information, and why do we collect it?

Personal Information refers to information or opinions that can be used to identify an individual. It includes details such as names, addresses, email addresses and phone numbers. At Homestar, we collect Personal Information through various means, including telephone, fax, email, our website (www.HOMESTARBC.com) and social media platforms. However, we do not guarantee authorized third parties' policies or website links.

The primary purpose of collecting Personal Information is to provide our services to you, to offer information to our clients and for marketing purposes. We may also use your Personal Information for secondary purposes that are closely related to the primary purpose and would reasonably be expected of you. You can contact us in writing if you wish to unsubscribe from our mailing/marketing lists.

Whenever we collect Personal Information, we will explain to you, where appropriate and possible, why we are collecting the information and how we plan to use it.

Sensitive Information

As defined by the Privacy Act, sensitive information includes details or opinions about an individual's racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, membership in trade unions or professional bodies, criminal records or health information.

We will use sensitive information only for the following purposes:

1. The primary purpose for which it was obtained.

2. A secondary purpose directly related to the primary purpose.

3. With your consent or when required or authorized by law.

Third Parties

We strive to collect personal information directly from you whenever reasonable and practicable. However, there may be circumstances where we receive information from third parties. In such cases, we will take reasonable steps to ensure that you are informed about the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your Personal Information in the following circumstances:

1. With third parties when you have consented to the use or disclosure.

2. When required or authorized by law.

Security of Personal Information

We store your Personal Information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification or disclosure.

Once your Personal Information is no longer necessary for the purpose for which it was collected, we will take reasonable steps to destroy or de-identify it. However, most Personal Information will be stored in client files, which we retain for at least seven years.

Access to your Personal Information

You have the right to access and update or correct the personal information we hold about you, with certain exceptions. If you wish to access your personal information, please get in touch with us in writing.

Homestar does not charge a fee for access requests but may impose an administrative fee for providing a copy of your Personal Information. We may require identification before releasing the requested information to protect your Personal Information.

Maintaining the Quality of your Personal Information

We strive to ensure that your personal information is accurate, complete, and up-to-date. If you find any inaccuracies or outdated information, please inform us as soon as possible, allowing us to update our records and continue providing quality services to you.

Policy Updates

This policy is subject to change; the latest version is always available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please get in touch with us at:

111-6039 196 Street

Surrey, BC, Canada V3S 7X4

info@homestarbc.com